Flight delay

If you arrive at the airport and see that your flight is delayed, you are still required to report to your designated check-in desk to confirm your intention to travel. Even in the case of a known delay, check-in usually opens and closes according to the original scheduled departure time, unless the airline decides otherwise. This procedure is in line with the airlines' Conditions of Carriage. In the event of a flight delay, we therefore recommend confirming the situation at the check-in desk or at the airport Information desk as soon as possible. If you fail to check in within the designated time, the check-in counter will not reopen, which is also in line with the airlines' conditions.

If the check-in staff informs you of a new departure time, you may leave the airport temporarily. However, you must return in sufficient time to complete all necessary procedures, including security and passport control. If the length of the delay is not yet known at the time of check-in, passengers are advised to remain at the airport to avoid missing their flight.
 

If you have already passed through security and passport control and are in the restricted area, you may leave it only in the following situations:

• the delay is significant and:
• you decide not to travel (a right to a refund may arise after 2-5 hours of flight delay, depending on the airline's Conditions of Carriage),
• you choose to rebook your ticket for another date or flight,
• you are denied boarding,
• the flight is cancelled or postponed to the following day (significant time gap), as confirmed by the airport handling staff.

In the event of a flight delay, it is the obligation of the air carrier to provide passengers with compensation in accordance with European legislation. Compensation may include free refreshments, accommodation (if necessary), and access to electronic or telephone communication. The ground handling company - which may or may not be the airport company itself - provides compensation (such as food packs, vouchers, etc.), only upon instruction from the air carrier and only within the limits defined by the carrier. The airport forwards passenger compensation requests to the carrier proactively and without delay; however, each request must be individually approved by the carrier.  In cases where multiple flights operated by the same airline are delayed or cancelled, response times may occasionally be longer.

In case of flight delays, vouchers may be used at the following outlets:

1. MEDIAPRESS stands (public and non-public areas of the Departures hall)
2. Apron Bar and FLIGHT BAR (non-public areas of the Departures hall)
3. DELIA Market