Flight delay

If passengers arrive at the airport and find out from the information boards that their flight has been delayed, they are obliged to check-in at the check-in desk. If the check-in officer informs the passenger at the check-in that there is a new scheduled time of departure, the passenger can leave the airport for the relevant amount of time and return in time to go through all the necessary formalities, including security and passport control. If, at the time of check-in, it is not being clear yet how long the flight will be delayed for, passengers are advised to remain in the area of the airport in order not to miss their flight.

If passengers have already gone through security and passport control and are therefore in the dedicated security area, they may leave this area only in the case of:

  • The flight being delayed for more than 4 hours (in accordance with the Schengen codex).

Also, in the event that:

  • the passenger decides he or she will not fly;
  • the passenger has been excluded from flight;
  • the flight has been cancelled.

In the case of a flight being delayed, it is the obligation of the air carrier to provide passengers with compensation in accordance with the European legislation. In most cases, these are in the form of free refreshments, or accommodation if necessary and the provision of electronic and telephonic communication. In this case, the handling company that might but does not necessarily have to be the airport company, is only a provider of the relevant form of compensation (such as food packs, vouchers, etc.), based on instruction or orders from the air carrier and only to the extent instructed by the airline.

You may use your vouchers in case of flight delays in these stores:

  1.  EAT & FLY restaurants, public and non-public area, departure hall
  2. MEDIAPRESS stands, public and non-public area, departure hall
  3. COFFEESHOP COMPANY
  4. DELIA market