FAQ

For response to questions which you can´t find here, look in section Information and Practical advice.

Purchase of air ticket

How and where can I buy air tickets?

Flight tickets from/to Bratislava Airport may be purchased here:

Can I buy air tickets also directly at the airport?

Yes, air tickets of some airline companies (Ryanair, Wizz Air) can be purchased personally and directly at the airport at desk called „Airport Tickets & Fees Centre“, which can be found in the departure hall of the airport. Ticketing counter is open 2 hours before each departure.
 

Online check-in

What is an online check-in? How to do online check-in?
Online check-in is a process, where the passenger registers himself on his own through web page or mobile application of airline company for departure by relevant airline company. It includes filling-in personal data and data on travel document. During registration, you can order assistance at the airport for immobile passengers, purchase additional baggage, insurance, transport or other additional services.

Do I have to do online check-in?
Some airlines (Ryanair, Wizz Air) require you to register for departure in advance, i.e. to do online check-in in advance. If you fail to do so, check-in at the airport for departures of Ryanair and Wizzair companies shall be charged according to a pricelist of the airline company. Online check-in can be completed on web page of the airline or through application in mobile or tablet. If you have boarding pass printed or available in mobile application and you travel only with your hand luggage, you can proceed directly to the security check on the 2nd floor of the departure terminal and do not have to go through check-in at the airport.

Provided that the airlines does not require online check-in, you shall visit the check-in desks at the airport for registration for departure.

How can I get boarding pass?
After registration through web or mobile application – online check-in – you get boarding pass. You can print it out or you can produce electronic form of ticket in mobile application, if such option is enabled by the airline company.

I am not the citizen of the European Union. Where will my visa be checked?
If you are not a citizen of the European Union you shall visit the check-in desk which handles your flight for verification of visa and air ticket which you have printed out during online registration.
 

When to arrive at the airport

When shall I get to the airport?
You shall be at the airport 2 hours before scheduled time of departure. At that time, check-in and security check is open, so you should reserve enough time. Some airlines open check-in as early as 3 hours before scheduled time of departure. In general, check-in closes 40 minutes before scheduled time of departure (some airlines close check-in as early as 1 hour before departure).

Baggage and food

What baggage can I take for the flight?
Weight, number and size of hand luggage and checked baggage varies according to transport conditions of the airline. You can find this information on the web page of the company you are flying with, usually in section Terms & Conditions.

What can I have in the hand luggage?
In general, you shall not carry any sharp objects, guns or bigger packs of liquid in your hand luggage. Detailed rules can be found here.

Can I carry food in my hand luggage?
You can carry food (sandwich, bread, biscuits, chips, instant soups etc.) in your hand luggage as well as liquids in total volume of 100 ml or 100 grams. Total volume of liquids shall not exceed 1 litre. Liquids must be placed in plastic closing bag (so called zipp bag).

Can I carry bryndza (sheep cheese), ketchup, codfish, mustard, chocolate spread (nutella), spread cheese, cottage cheese, pate in my hand luggage?
You can carry these products only in volume of 100 ml or 100 grams. The food must be placed into plastic closing bag (so called zipp bag) together with other substances of liquid character. The total volume of these products shall not exceed 1 litre. If you need to transport food in larger quantity, you may place it into your checked baggage.

Can bags for liquid be purchased at the airport?
Yes, transparent platic bags can be purchased at the airport, right before the entrance into the security check area. The price is set to 1 € per package.

Can I travel with animal?
Transport of animals is allowed by airline company Smartwings. Detailed information can be found here. Exceptions represent guiding dogs which can be carried on board of the plane free of charge.
 

Exchange office, pharmacy, ATM, left-luggage office, prayer room

Is there an exchange office, pharmacy, ATM left-luggage office, prayer room at the airport?
There is no currency exchange office within the airport premises. 

There is no pharmacy available at the airport.

There are multiple ATMs at the airport - VÚB, UniCredit, Interchange.

There is no baggage storage room at the airport.

There is no prayer room at the airport.

Health complication

What shall I do if I have broken leg/alien object having operated-in/ I am pregnant / I need assistance at the airport?
All information can be found here.
 

I am not able to fly

I am not able to take flight for which I have purchased air ticket. What shall I do?
If you are not able to travel on the flight for which you have purchased air tickets, you should contact the airline company in order to move / shift the date of your departure to other date. If the flight is delayed, airline companies offer to transfer the flight, usually under more favourable price conditions.
 

Excursion and views

Do you organise excursions? It there a "lookout tower" at the airport from which I can watch aircrafts?
The airport does not organise excursions. There is no public area designated for the observing the aircrafts in the airport building.