Assistance services

Passengers with reduced mobility are entitled to free assistance when at the airport, in accordance with Regulation No. 1107/2006 of the European Parliament and Council. Passengers must request assistance at least 48 hours before their scheduled departure, either from the airline or the travel agent through whom they booked the flight.

All Bratislava Airport terminals are wheelchair accessible, and passengers with reduced mobility or disabilities may be dropped off directly in front of the terminal building upon presenting their disability badge. The assistance contact point is located at the entrance to the Departures terminal and is clearly signposted with a pictogram.

Immobile passengers are provided with assistance throughout the airport by trained staff of the airlines’ handling partners, one of which is Airport Bratislava itself.

General rules for special assistance:

• the passenger is required to request assistance at least 48 hours prior to the planned departure from their airline or travel agent.
• upon arrival at the airport, the passenger should proceed to the designated assistance contact point, which is situated right at the main entrance to the Departures hall.
• the passenger notifies the assistance service of their arrival.
• a designated staff member will meet the passenger and assist them with all airport procedures up to boarding the aircraft.

One Hour of Free Parking

Holders of a ZŤP (severely disabled) card are entitled to one hour of free parking in the P1 parking lot, which is designated for short-term parking. The free one-hour parking benefit can only be claimed at the main cashier located in the P2 parking lot upon presenting the ZŤP card. If the parking fee is paid at an automatic machine, it will not be possible to apply for the discount retrospectively.

Changing Tables

Special changing tables for older children or adults with disabilities are available in the restricted are of the Departures terminal (after security control, near passport control) and in the Arrivals hall near the baggage claim area.