After landing

After arriving at your target destination, please check your baggage carefully for any signs of damage or tampering.

If your baggage is lost, damaged or stolen, report the issue immediately at the Lost and Found or Baggage Claim Office in the Arrivals hall and file a written report about the situation, the PIR (Property Irregularity Report). Claims are handled directly by the airline or its handling partner, whose rights and competences are defined within the exclusive guidelines provided by the individual airlines.

The most common causes of lost baggage include incorrect loading onto another aircraft, failure to load the baggage at departure, or the failure to unload the baggage at the target destination (in case of stopover/s). With rising passenger numbers, the likelihood of baggage mishandling also rises. For this reason, we advise passengers to divide their essential items (such as medication, hygienic items, toys for children, etc.) between their hand baggage and their checked baggage.

All lost baggage cases are tracked through the WorldTracer system, a global information system used to locate missing baggage. Some airports (particularly certain Mediterranean destinations) may not use this system; the search for lost baggage is then carried out manually, which might result in delays. The departure airport has no further say in this process, nor can it speed it up.

The airline with which the passenger entered a contractual relationship is responsible for lost, damaged, or stolen baggage. The airline is also responsible for tracing the baggage and, in most cases, arranging delivery of the baggage at the address provided in the PIR. If the airline does not have their own staff at the airport, it may appoint a handling company to act on its behalf. The eventual compensation of the affected passenger depends on the airline's Conditions of Carriage, which might vary. Time limits for tracing baggage may also differ depending on the airline and ticket conditions.