Practical information
Purchasing an air ticket
If this is your first time flying, we will help you think of all the important things you need to consider when buying an air ticket.
Before the flight
When do you need to be to the airport and what (not) to forget when packing your hand baggage.
At the airport
If you have not checked-in for your flight at home, you can do so at the airport. Proceed to the check-in counters, drop your bags off and continue to security control.
Flight delay
Basic advice on what to do if your flight is delayed and you find out about this whilst still at home, at the airport or if you are already past security control.
After landing
The basic rule in the event of lost, damaged or stolen baggage is to contact the Lost and Found office or Baggage Claim directly at the point of arrival.
Baggage
How to pack your things correctly to prevent complications when checking in for your flight.
Travelling with children
There are special rules associated with the carriage of baby food. Do not forget to pack your child’s favourite toy and a dummy.
Reduced-mobility passengers
If basic conditions are met, passengers with any disability have the right to use assistance services free of charge.
Pregnancy
Individual airlines adjust their Conditions of Carriage regarding pregnant women. Which month of pregnancy can I travel until?
Carriage of live animals
Cannot bear to part with your pet? Take it with you.
Passenger rights
You can exercise your rihts them with the airline, with whom you have entered into a contractual relationship by purchasing an air ticket.
Fear of flying
Air transport is statistically the safest mode of transport. There are tried and tested ways how to prevent fear of flying.
